Contact Catalyst Home Services

However you’d rather get in touch — phone, online form, or a quick message — we’ll get back to you. For anything urgent, our emergency line is answered around the clock, every day of the year. For everything else, we typically respond within a couple of hours during normal working days.

Need to book straight away? Book a plumber online → or call our 24/7 emergency line: +44 7400 265421

A Few Ways to Reach Us

There’s no single “right” way to contact us — it depends on what you need and how urgent it is. Here’s a quick guide to which option suits which situation:

  • Book a plumber online — best for non-urgent jobs where you’d rather sort the booking in your own time, without waiting on hold
  • Call us directly — best if you’d rather talk it through, or if you’re not sure exactly what the problem is and want some quick guidance
  • Emergency line (24/7) — for anything that can’t wait: burst pipes, no heating in winter, significant leaks, or anything causing ongoing damage
  • Send us a message — using the form on this page, for general enquiries, quote requests, or questions that aren’t time-sensitive
  • FAQ page — worth a quick look if you’ve got a general question about how we work, pricing, or coverage, in case it’s already answered there

Call Us

What it is: A direct line to our team — not a call centre reading from a script, but people who can talk through what’s going on and help work out what you need.

Who needs this: Anyone who’d rather explain the problem out loud than type it out, anyone who needs a quick answer about whether something’s urgent, and anyone with an emergency.

What’s included:

  • A single number for everything — +44 7400 265421 — covering bookings, enquiries, and emergencies
  • Available 24/7 for emergencies; standard enquiries handled fastest during normal working hours, Monday to Saturday
  • If we can’t answer immediately (occasionally happens when the team is out on jobs), leave a message and we’ll call back

Find out more about our emergency line →

Book a Plumber Online

What it is: Our online booking form, designed for situations where you know roughly what you need and would rather get it scheduled without a phone call.

Who needs this: Homeowners and landlords with a non-urgent repair, installation, or maintenance need; anyone who prefers to handle bookings by message rather than phone; people contacting us outside of normal hours for non-urgent matters.

What’s included:

  • A simple form to describe the job, your availability, and your contact details
  • We’ll confirm the booking and any details we need by phone or message
  • For larger jobs (bathroom fits, re-pipes, new installations), we may follow up to arrange a brief site visit before confirming a quote

Book a plumber online →

Emergency Line (24/7)

What it is: Our round-the-clock emergency contact number, answered by a real engineer — not an answering service that takes a message and calls you back the next morning.

Who needs this: Anyone with a burst pipe, a significant leak, no heating or hot water (particularly in winter), a gas smell, or anything else that genuinely can’t wait until normal working hours.

What’s included:

  • Answered 24 hours a day, every day, including weekends and bank holidays
  • Direct access to our emergency plumbing team
  • Honest guidance on whether something needs an immediate call-out or can safely wait until morning — we’d rather tell you it can wait than send an engineer unnecessarily at 3am

Find out more about our emergency plumbing service →

General Enquiries and Quote Requests

What it is: For anything that doesn’t need an immediate response — questions about our services, requests for a quote on a larger project, or general queries about coverage and pricing.

Who needs this: Anyone planning ahead rather than dealing with something urgent; developers or commercial clients with a project to discuss; anyone who wants more detail before deciding what to book.

What’s included:

  • A contact form for general messages, with a typical response time of a few hours on working days
  • For project-based enquiries (new builds, larger refurbishments, commercial contracts), we’ll usually ask a few follow-up questions before providing a quote
  • Our FAQ page covers many common questions and might save you a wait

Visit our FAQ page →

Why It’s Worth Getting in Touch Before You Decide

A surprising number of plumbing problems are less urgent than they feel in the moment — and a surprising number of “minor” issues turn out to need a proper look. Getting in touch, even just for a quick conversation, is a useful first step regardless of which it turns out to be.

We’re Gas Safe registered and trained to current Water Regulations standards, which means whatever the conversation leads to — a same-day repair, a scheduled visit, or just some advice — you’re talking to people who know what they’re doing and can say so honestly. You can read more about our licences and certifications if that’s useful.

It’s also worth saying: contacting us doesn’t commit you to anything. If you call about a dripping tap and it turns out to be something you can sort yourself with a washer from the local hardware shop, we’ll tell you that. We’d rather build trust over time than push every enquiry into a paid call-out.

Whoever You Are, There’s a Sensible Way to Reach Us

Homeowners dealing with something unexpected — a leak, a blocked drain, a boiler that’s stopped working — usually do best calling directly if it feels urgent, or booking online if it can wait a day or two.

Landlords managing one or more properties often find it easiest to set up an ongoing point of contact, particularly if you’re considering one of our AMC plans. A quick call to discuss your properties and what you need covered is the best starting point.

Commercial clients — offices, restaurants, retail premises — typically have specific scheduling needs (working around trading hours, site access arrangements, sign-off processes). A general enquiry via this page, outlining what you need and any constraints, lets us come back with a proper proposal rather than a generic quote.

Developers and contractors working on new builds or larger refurbishments should get in touch with project details — scope, timeline, and site access — so we can scope new build plumbing or pipe replacement work properly rather than guessing from a brief description.

What Happens After You Get in Touch

1. We hear from you. However you’ve reached us — phone, online booking, or message — it lands with someone who can actually do something about it, not a queue.

2. We work out what you need. For straightforward jobs, this might just be confirming a time. For anything bigger, we’ll ask a few questions, and may suggest a brief site visit if the job’s hard to scope remotely.

3. You get a time, or a quote, or both. For repairs and standard jobs, we’ll confirm a booking slot. For larger work, you’ll get a written quote before anything’s scheduled.

4. We turn up when we say we will. Marked vehicle, ID, and an engineer who already knows what the job involves because we’ve discussed it with you.

5. The work gets done properly, and you’re kept in the loop. If anything changes once we’re on site — which does happen with older properties — you’ll hear about it before any extra work goes ahead.

6. We follow up if needed. For gas work, certificates are issued the same day. For ongoing arrangements (AMC plans, landlord portfolios), we’ll set up whatever check-ins make sense for your situation.

Why People Stick With Us After the First Job

Most of our enquiries come from people who’ve used us before, or been told to call us by someone who has. The reasons tend to be fairly unglamorous: we answer the phone, we turn up, and the price we quote is the price we charge.

If you’d like more detail on how we operate, our Why Choose Us page goes into this further, our licences and certifications page sets out exactly what we’re qualified for, and our reviews and testimonials page reflects what existing customers have said.

Looking for Something Specific?

FAQs

What’s the quickest way to get in touch about an emergency?

Call our 24/7 emergency line directly on +44 7400 265421. This is answered by our team around the clock, including weekends and bank holidays, and is the fastest way to get an emergency response. Online forms and messages are better suited to non-urgent enquiries.

How quickly will you respond to an online enquiry?

For non-urgent enquiries sent through our booking form or general contact form, we typically respond within a few hours during normal working days (Monday to Saturday). Messages sent outside these hours are picked up the next working day, unless marked as an emergency — in which case, please call instead.

Do I need to know exactly what’s wrong before I contact you?

No. A general description is enough to get started — “tap won’t stop dripping” or “drain in the kitchen is really slow” is plenty. If it’s something that needs a closer look to scope properly, we’ll arrange that as part of the process.

Can I get a quote before booking anything?

Yes. For smaller jobs, we can often give an estimate based on a description over the phone or via message. For larger jobs — bathroom fits, re-pipes, new installations — we’ll usually need a brief site visit to give an accurate written quote, which is provided before any work is booked in.

What information do you need from me when I contact you?

Generally: what the problem is (or what you’d like done), your address or postcode (to confirm we cover the area), and your preferred contact method and availability. For landlords or commercial enquiries, it also helps to mention the property type and any access arrangements.

Can I contact you about setting up an Annual Maintenance Contract?

Yes — this is a common reason landlords and commercial clients get in touch. A short conversation about your property or properties is usually the best starting point, after which we can put together a suitable AMC plan and pricing.

Do you cover my area?

Most likely, but check our service areas page for the most accurate picture, or just ask when you get in touch — we’d rather tell you directly than have you book something we can’t get to efficiently.

Is there a way to check common questions before contacting you?

Yes — our FAQ page covers a range of common questions about pricing, coverage, certifications, and how we work, and might save you a wait if your question’s a general one.

Get in Touch

Whichever way suits you best — we’re easy to reach, and quick to respond.

📞 Call us any time: +44 7400 265421 (24/7 for emergencies)